Last updated: 28/06/2026
1. Introduction
Dunn Blades (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights — in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
By using our website or placing an order, you consent to the processing of your personal information as described in this policy.
2. Responsible Party & Information Officer
For the purposes of POPIA, the Responsible Party is Dunn Blades.
Information Officer: Philip Dunn (please confirm)
Email: philip@dunnblades.co.za
Address: 24 Parakeet Street, Sunnydale, Cape Town, Western Cape, 7975, South Africa
If you have any questions about this policy or how your information is handled, contact our Information Officer at the details above.
3. Personal Information We Collect
We collect only the information needed to process your orders and run our business, including:
Identity & contact details: name, email address, phone number, delivery and billing address.
Order information: products purchased, commission details and specifications, order history.
Payment information: processed securely by our payment provider — we do not store your full card details on our systems.
Communications: messages, enquiries, and commission discussions you send us.
Technical & usage data: IP address, browser type, and website usage collected through cookies and similar technologies (see section 9).
4. How We Collect Information
We collect personal information:
Directly from you, when you place an order, request a commission, create an account, or contact us;
Automatically, when you browse our website (via cookies and analytics); and
From third parties such as our payment processors and couriers, where necessary to fulfil your order.
5. Why We Process Your Information (Purpose)
We process your personal information to: Process, fulfil, and deliver your orders and commissions; Communicate with you about orders, commissions, enquiries, and support; Process payments and prevent fraud; Comply with legal, tax, and regulatory obligations; Improve our website, products, and service; and send you marketing communications only where you have consented (see section 8). We process this information on the lawful bases permitted by POPIA, including the performance of our contract with you, compliance with the law, our legitimate business interests, and your consent.
6. Sharing & Disclosure
We do not sell your personal information. We share it only with trusted parties who help us operate, and only as necessary, including: Couriers and delivery partners, to deliver your order; Payment processors, to take payment securely; Website hosting and IT service providers, who maintain our systems; and
Regulatory, tax, or law-enforcement authorities, where we are legally required to do so.
These parties are required to protect your information and may only use it for the purpose we provide it.
7. Cross-Border Transfers
Some of our service providers (for example, hosting or analytics) may process data outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it is protected by a comparable level of safeguards, as required by section 72 of POPIA.
8. Direct Marketing
We will only send you marketing communications (such as newsletters or new-release announcements) where you have opted in or as otherwise permitted by law. You can withdraw consent or unsubscribe at any time by using the link in our emails or by contacting philip@dunnblades.co.za.
9. Cookies
Our website uses cookies and similar technologies to make the site work, remember your preferences, support the shopping cart and checkout, and understand how the site is used. You can control or disable cookies through your browser settings, though some features (such as the cart) may not function correctly without them.
10. Security Safeguards
In line with condition 7 of POPIA, we take appropriate, reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, and unlawful processing. While we work hard to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to comply with legal, accounting, and tax obligations. When it is no longer needed, we securely delete or de-identify it.
12. Your Rights Under POPIA
As a data subject, you have the right to:
Access the personal information we hold about you;
Request correction or updating of inaccurate or incomplete information;
Request deletion or destruction of your information, where appropriate;
Object to the processing of your information in certain circumstances;
Withdraw consent where processing is based on consent; and
Lodge a complaint with the Information Regulator.
To exercise any of these rights, contact our Information Officer at philip@dunnblades.co.za. We may need to verify your identity before acting on a request.
13. Complaints to the Information Regulator
If you believe we have not handled your personal information lawfully, you may lodge a complaint with the Information Regulator (South Africa):
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za / complaints.IR@inforegulator.org.za
Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
(Please verify the Regulator’s current contact details before publishing, as these can change.)
14. Children’s Privacy
Our website and products are not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The version published on this website applies from its “last updated” date. Please review it periodically.
16. Contact Us
For any privacy questions or to exercise your rights, contact:
Dunn Blades — Information Officer
Email: philip@dunnblades.co.za
24 Parakeet Street, Sunnydale, Cape Town, Western Cape, 7975, South Africa
